Privacy Policy

We collect information from you in two distinct ways: directly when you explicitly provide it to us, and automatically as you navigate through our online platform.

• General Inquiries: When you connect with us through contact forms, live chat modules, or direct email, we collect your name, email address, phone number, and the direct content of your communication.
• Warranty & Product Registration: If you use our authentication portal, we collect your full name, email address, phone number, country of residence, store invoice/receipt number, and the authorized merchant’s store name.
• Vehicle & Service Specifications: To bind an active warranty profile, we collect specific vehicle details including car make, model, year, license plate number, Chassis Number / Vehicle Identification Number (VIN), and the exact service performed (e.g., PPF Full Body, Tinting, Ceramic Coating).

• Standard Log Files: Shieldocto follows a standard procedure of using log files. This securely logs internet protocol (IP) addresses, browser variants, Internet Service Providers (ISP), date/time stamps, referring/exit pages, and tracking clicks. This data is entirely aggregated and not linked to any personally identifiable details.
• Geographical Audit Data: When active warranty customers interact with their periodic maintenance email confirmation links, our system requests browser-based GPS geolocation markers. This validation check is strictly engineered to verify and audit that the technical service was completed within the physical proximity of an authorized service center.

We utilize the collected metrics across our platform architecture to achieve the following operations:

• Operate, manage, maintain, and optimize the overarching visual and technical performance of the Shieldocto website.
• Promptly respond to your specific customer support tickets, business requests, and technical inquiries.
• Verify the definitive authenticity of your purchased Shieldocto structural products via our secure Batch Number (BN) verification logic.
• Accurately compute, provision, and administer your variable long-term product warranty timelines.
• Power our automated Periodic Maintenance Tracking System and transmit structural email notification alerts.
• Audit live physical location streams to insulate our digital warranty infrastructure against fraudulent submissions.
• Analyse macro website traffic trends to refine our internal digital marketing, service architectures, and user experience paradigms.
• Retain historical transaction data securely (even if a warranty status mutates to “Voided”) for strategic marketing, validation, legal, and remarketing records.

Shieldocto implements ‘cookies’ to store situational data, capturing visitor preferences and tracking the specific web routes that the visitor accessed. This technical metadata is parsed to enrich and customize our active web experience by adapting content layouts mapped to visitors’ browser formats and modern device profiles.

You preserve the right to fully disable cookies through your independent browser preferences, though please note that certain responsive elements of our portal may reduce interactive efficiency as a result.

We maintain strict, enterprise-grade encryption safeguards (including domain-wide Secure Socket Layer (SSL) channels) to maximize the isolation and defense of your customer and vehicle logs.

• No Third-Party Selling: Shieldocto does not sell, trade, lease, rent, or distribute your private personal data, contact phone values, or vehicle VIN metrics to any outside third parties for independent commercial or marketing efforts.
• Third-Party Links: Our interactive web space may include hyperlinks pointing to external dealer portals or mapping suites (such as Google Maps). We do not wield control over, nor do we shoulder liability for, the discrete data privacy terms of third-party platforms.

A central pillar of our operational mandate is adding comprehensive protection layers for children using the digital web. Shieldocto never deliberately gathers or catalogs any Personal Identifiable Information from children under the age of 13. If you possess valid reason to suspect that a minor has submitted this form of data within our platform, we strongly prompt you to flag us immediately, and our team will run immediate protocols to securely wipe such records.

By interacting with our platform pages, processing contact inquiries, or saving your vehicle parameters for dynamic warranty initialization, you hereby explicitly extend your consent to all clauses within this Privacy Policy and comprehensively agree to its terms.